Plot 1, Mbarara-Kabale Road P.O. Box 575 Mbarara City, Uganda, Mbarara

MANDATE
Operation and maintenance of constructed piped water supply systems for proper functionality and sustainability.

VISION.
To be the leading water utility in Uganda

MISSION
To provide reliable and affordable safe water and sanitation services in the South Western Region of Uganda

South Western Umbrella of Water and Sanitation is governed by a Board comprising nine members. The Board provides strategic leadership and oversight, approves organizational performance targets, and ensures accountability of management in the effective and sustainable delivery of water and sanitation services. 

HOW TO GET A NEW WATER CONNECTION
You will be required to pay or incur the cost for the materials for the connection as shown on the new connection payment invoice.
Payment should be made directly via Cente Agency Points, Mobile money platforms.
The procurement of materials and their installation will strictly be done by the SWUWS office staff.
You are required to submit a copy of your national identity card
Copy of land/ plot Agreement or a recommendation letter from the chairperson LC1 will also be required for submission

SERVICE STANDARDS.

South western umbrella of water and sanitation (SWUWS) will try strive to apply every reasonable effort to deliver its promise and commitment to its customers in and with utmost good faith.

BILLING AND PAYMENT

SWUWS will provide you with monthly accurate and easy to understand bills.

COMPLAINT MANAGEMENT

Our aim is to provide the highest quality of service at all times. Customers can reach us on Toll free line 0800140155

Modes of payment 

Airtel money

1. Dial *272*
2. Select (2)
3. Select (2) Umbrella Authority
4. Select (1) Make payments
5. Enter reference No
6. Follow the prompt 

MTN Mobile Money

DIAL*165*

1. Select Option 4

For payments

1. Select Option 5 for Utilities.
2. Select option 5 for UWSS WATER
3. ENTER REFERENCE NO
4. ENTER AMOUNT
5. ENTER PIN CODE

Or use centenary Bank Cente Agent

YOU CAN HELP US BY

• Paying your water bills on time
• Maintaining of fittings and pipe networks after the water meter.
• Regularly check your taps and fittings after the water meter for leaks
• Engage a professional plumber to immediately repair any leaks that may occur after the meter
• Inform us immediately in case of any leakages on your water connection before the meter
• Seek advice from south western umbrella in case there are any works at your property that may damage water pipes and fixtures
• Use water efficiently
• Inform SWUWS of any illegal water use suspected or detected
• Report any damage of water pipes, fittings and installations to SWUWS.
• Update SWUWS with any changes of customer and property details promptly