Government Ministries departments and Agencies are service providers who have legal and
moral responsibilities to provide excellent services to the public in respect to time quality, quality
cost and coverage. Accordingly, it is a requirement that all MDAs should develop, document and
disseminate and implement the service delivery standards.
Delivery Standards (SDS) for the Ministry of Water and Environment are intended to improve
the quality-of-service delivery by making citizens aware of the wide range of Public Services
and the standards of delivery of these services in terms of accessibility, cost if any, time of
delivery and coverage among others.