The Uganda Vision 2040 that aims to transform the Uganda society from a peasant to a
modern and prosperous country is conceptualized around strengthening the
fundamentals of the economy to harness the abundant opportunities around the
country, including the water and environment resources for Socio – Economic
development.
In conformity with the aspirations of Vision 2040, Ministry of Water and Environment is
happy to present its reviewed Clients Charter for Financial Years 2025/26 to 2029/30.
This Client Service Charter is a social contract between the Ministry of Water and
Environment (MWE), as a service provider and its clients/service users. It specifies
standards for the delivery, which MWE believes its clients/service users have a right to
expect, and sets out feedback and complaint handling mechanisms.